Handling Damages and Returns at Studio HENK

At Studio HENK, we are committed to providing furniture that embodies sustainability, circular design, and beautiful functionality. Sometimes, despite our best efforts, damages or issues can occur during delivery or assembly. This guide will help you understand how to handle damages and returns smoothly and responsibly, ensuring your satisfaction aligns with our sustainable values.

Reporting Damages

If you notice any damage to your furniture upon delivery, please follow these steps to report it promptly:

Inspect your furniture immediately upon receipt, noting any visible damages or defects.
Take clear photos of the damage from multiple angles. This visual evidence helps us assess the issue accurately.
Contact our Customer Support team within [insert time frame, e.g., 48 hours] via [insert contact method: email/phone/support portal], providing your order number, description of the damage, and the photos taken.
Our team will review the information and guide you through the next steps.

Return Process

If you decide to return an item due to damage or any other reason, please note the following:

Ensure the furniture is in its original condition and packaging to qualify for return.
Submit a return request to Customer Support within [insert return timeframe, e.g., 14 days] of delivery.
Our team will provide detailed instructions about arranging the pickup or drop-off of the item.
Returns related to damages will be handled with priority and may include repair, replacement, or refund based on assessment.

Tips for Preventing Damage

Handle furniture with care during transport and assembly.
Follow our included care instructions for maintaining longevity and reducing wear.
Consider professional assembly services offered by Studio HENK to avoid damage risks.

Contacting Support

For any questions or assistance regarding damages or returns, please contact our Customer Support team via [insert contact methods]. We are dedicated to helping you find thoughtful, sustainable solutions that uphold our commitment to circular design and customer satisfaction.