Customs and Import Fees FAQs

Introduction

At Studio HENK, we value transparency and strive to provide our customers with clear information regarding customs and import fees that may apply to your furniture orders. This FAQ covers common questions about potential additional charges when shipping your beautiful and sustainable furniture internationally.

What are customs and import fees?

Customs and import fees are charges that may be applied by your country's government when goods are shipped internationally. These fees can include tariffs, taxes, and handling charges, and they vary depending on your country's regulations and the nature of the imported items.

Will I have to pay customs or import fees when ordering Studio HENK furniture?

Customs and import fees depend on your country's policies and the total value of the shipment. If applicable, these fees are not included in your Studio HENK order price and will need to be paid by you upon delivery or import clearance.

How can I find out if customs or import fees apply to my order?

We recommend contacting your local customs office or government website to understand import duties and taxes for furniture shipments. You can provide them with the product details and invoice value, which we supply with your shipment, to get the most accurate information.

Can Studio HENK assist with customs clearance?

We work with reputable logistics partners who manage the shipping process, but customs clearance and any related fees are the responsibility of the customer. For any specific concerns, please contact our support team.

Are there ways to minimize customs and import fees?

Some countries offer exemptions or reduced rates for personal or low-value shipments. To explore options, you can inquire with your local customs authority or evaluate shipping methods. Studio HENK remains committed to sustainable and thoughtful packaging which may also influence classification and fees.

What should I do if I face unexpected customs fees upon delivery?

If you encounter unexpected fees, please retain all documentation and contact your local customs office directly. Meanwhile, our customer support team is available to assist you with information about your order details and shipment.

Additional information

We encourage all customers to review their country's import policies before placing an order to ensure smooth delivery. For more support, consult Studio HENK's delivery and assembly guides or reach out to our friendly customer service team for personalized assistance.