International Assembly Support Guide – Zendesk

Introduction

Welcome to Studio HENK's International Assembly Support guide. We understand the importance of seamless furniture assembly to ensure your pieces are both beautiful and functional. This guide is designed to assist our international customers with delivery and assembly services, reflecting our commitment to sustainability and thoughtful design.

Assembly Service Overview

Studio HENK offers professional assembly support for our furniture collections to customers worldwide. Our assembly services aim to provide a hassle-free experience, ensuring your furniture is set up correctly and maintained for longevity following our circular design principles.

Delivery and Assembly Process

The international delivery and assembly process includes the following steps:

Place your order and select the assembly service option at checkout.
Receive confirmation with estimated delivery and assembly date.
Our delivery partner will transport your furniture securely to your location.
Professional assemblers will contact you to schedule a convenient time for assembly.
On the scheduled day, the assembly team will set up your furniture, ensuring all components are correctly installed and tested for quality.
Post-assembly, you will receive care instructions to maintain your furniture’s function and aesthetic over time.

Delivery Times and Availability

Delivery times vary by destination. Typically, international delivery and assembly can take between [Insert typical timeframe, e.g., 2-6 weeks]. We strive to minimize wait times while adhering to sustainable logistics practices.

Assembly Options

Our assembly service offers the following options to accommodate your needs:

Full assembly by certified professionals at your location.
Partial assembly assistance — specific components assembled, with guidance for the rest.
Self-assembly with detailed instructions and remote support upon request.

Preparing for Assembly

To facilitate a smooth assembly process, please ensure the following before the scheduled assembly:

Clear access to the delivery and assembly area.
Adequate space for unpacking and assembling the furniture.
Availability of the person responsible for assembly to answer any questions.
Review of care instructions provided to maintain the furniture.

Contact Support

If you have any questions about the delivery or assembly process, or need further assistance, please contact our international support team at [Insert contact details]. We are committed to providing thoughtful, sustainable support tailored to your needs.

Additional Resources

For detailed care and maintenance instructions to enhance the longevity of your furniture, please refer to our [Care and Maintenance Guide] and visit our Help Center at [Insert link].

Conclusion

Thank you for choosing Studio HENK. We are dedicated to ensuring that your furniture not only enriches your living space with beauty and functionality but also aligns with sustainable and circular design values. We look forward to supporting you through every step of your furniture journey.